How can we help?

Choose Parent or guardian for your own children, School owner for one school, Organization owner for several schools, or Independent driver for your own bus business. Employed drivers and bus attendants don’t register: their school or organization creates their account.

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Registration takes a few minutes. Your free trial starts when you register.

1. On the sign-in page, tap Register.
2. Choose your account type.
3. Under Choose your plan, pick Monthly or Annual, then a plan.
4. Fill in the form and accept the Terms of Service and Privacy Policy.
5. Tap Create your account, then open the verification link we email you.

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The school or organization name, your name, a username, your email, a password of at least 8 characters and, if you like, a mobile number. School owners then complete their school’s address and map pin in My school, and add buses and staff. Organization owners add their schools, buses and staff from the menu.

Your Transport business name, your name, a username, your email, a password and your Licence number, as shown on your licence. A mobile number is optional. After registering, complete My bus and My services.

Add your home address in My profile first, then add your children in My children. After that, connect with their school or independent driver from Schools or Independent drivers.

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During sign-up you choose Monthly or Annual and a plan; each plan shows its free trial. The trial starts when you register, and the prices shown apply when you renew after it. You can change plan later in Billing; the change starts at your next renewal.

Check the address you entered and your spam or junk folder, then tap Send a new verification link. You can send one link a minute, up to five an hour and ten a day; if you reach a limit, the page tells you when to try again.

The link may have expired or already been used. If you’ve already verified your account, simply sign in. Otherwise, request a new link and open the newest email.

Enter your Username or email and your password, then tap Login. Staff accounts sign in with the details set up through their employer’s welcome email or sign-in card.

Yes, when the sign-in page shows the Google and Microsoft buttons under “or continue with”. The first time, Waynkon emails you a 6-digit code to confirm the account; it is valid for 10 minutes and is needed only once.

You’ll receive an email with a link to choose a new password.

1. On the sign-in page, tap Forgot password?
2. Enter your email and tap Reset password.
3. Open the link in the email, enter a new password and tap Reset password.

Yes, with the same account. Your account is signed in on one device at a time: signing in on a new device signs you out of the previous one.

Open Waynkon in a modern browser on any phone or computer. The Waynkon app for Android is in Google Play testing; it is recommended for drivers, because it keeps sharing location with the screen locked.

Save any changes, and finish or pause a live trip first. Then tap Install update; the app reloads with the new version.

Use Language at the top of the app and choose English, Français or العربية. The choice is saved to your account, and new notices reach you in that language. Arabic screens are fully right-to-left.

Your name, username, email, phone and password, under Account details.

1. Tap your name or picture at the top, then My profile.
2. Edit the details you need.
3. Tap Save.

Use a JPEG, PNG or WebP image up to 5 MB. Waynkon removes the picture’s location details. Only you can change your own picture.

1. Open My profile.
2. Tap Add picture or Change picture and choose an image.
3. To take it off, tap Remove picture.

It is used for nearby search and pickup. Parents need a home address before adding children or sharing pickup details. Add it under Address in My profile.

On a computer, use the menu on the side. On a phone, use the four tabs at the bottom and More for everything else. The bell opens Notifications, the speech bubble opens Messages, and tapping your name opens My profile, Preferences and Logout. What you see depends on your account.

Register, or sign in, with the email address the invitation was sent to. Then open the Invitations tab on the page it concerns, such as Schools or Independent drivers, and review it before accepting.

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Family invitations are for parent and guardian accounts. Schools and organizations connect with independent drivers through Independent drivers, and drivers reach schools through Schools.

Your account details are included automatically. You’ll see a reference once the request is received.

1. Open Contact us at the bottom of the menu (on a phone, under More).
2. Tap New request.
3. Choose a Topic, write your Message and, if useful, add an attachment (PDF, JPG or PNG, up to 10 MB).
4. Tap Create request.

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Open Contact us; your requests are listed under My requests. Open one to Add reply or Close request. When it is resolved or closed, you can Rate support. You can send up to five new requests an hour.

The assistant built into the Waynkon app. Ask about your buses, trips, children, attendance or invoices in plain words, typed or spoken, and it answers from your own Waynkon information. It can also open the right page or prepare a form for you.

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Tap the ✨ Ask Waynkon button at the top of the app, or tap your name and choose Ask Waynkon. It works in the web app and in the Android app (in Google Play testing).

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For example: “Where is Maya’s bus right now?”, “Was Adam dropped off?”, “Which school is Maya enrolled in?”, “Do I have anything to pay?” or “Add Maya in Grade 4.”

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For example: “How many buses are on a trip right now?”, “Which invoices are due?”, “Any new requests from parents?”, “Prepare a morning trip plan.” or “Add a new bus.”

For example: “Open my trip.”, “Who’s still on board?” or “Who’s left to drop off?”. Answers come only from the trips you are assigned to.

Yes. Tap Talk with Waynkon to have a spoken conversation. Live conversation is available on selected accounts, with a daily time allowance. If Talk isn’t offered on your account, hold the microphone and talk, or tap once to start and once to send. While holding, slide away to cancel. Your words appear as a question before the answer.

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Yes. Tap Read answer aloud under an answer. Use Replay answer to hear it again and Stop speaking to stop. Times, dates and amounts are read the way people say them.

English, French and Arabic, typed and spoken. It answers in the language of your latest message; otherwise it uses the language of the app.

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Any page your account can use, such as Dashboard, Live tracking, children or students, schools, drivers, buses, trips, geofences, notifications, messages, Billing, My profile, Preferences and Contact us. If you don’t have access to a page, it tells you.

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It can fill in the usual form for you to check: a child’s details, a trip plan with its bus and passengers (their stops are added from their addresses), a bus, a new or changed geofence, an invitation or a request, your profile, your notification settings, a support request or a message draft. Nothing is saved until you review it and save it yourself.

No. It prepares and opens; you check and confirm. It never saves, sends or pays on your behalf.

No. It answers only from what your own account is allowed to see, and your access is checked each time you ask. If your access changes, it asks you to ask again.

Yes. Ask Waynkon is part of the Waynkon app on every plan. Fair usage limits apply.

Yes, a fair usage allowance. When it is reached, the app says “The daily assistant allowance has been reached. Please try later.” Ask again later; the rest of the app keeps working.

No. It tells you where the bus is now and when its position was last updated. It doesn’t predict arrival times.

No. It can take you to the right screen, but the driver records pickup, drop-off and absence and starts trips in the app.

For important details, open the related page in the app, or ask Waynkon to open it, and check there before acting. If something still looks wrong, contact Waynkon through Contact us.

Add your home address first: the Add child button appears once your account has one. Then add your child’s details.

1. Open My children (the Children tab on a phone).
2. If asked, tap Address and save your home address in My profile.
3. Tap Add child.
4. Enter Name and Grade; Birth date is optional.
5. Tap Add child to save.

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Schools and drivers use it for pickup and drop-off, and a school can’t approve an enrolment until your address has a map location. Your exact address is never shown in the public directory.

Open the child’s card and edit it.

1. Open My children.
2. Tap Edit (the pencil) on your child’s card.
3. Change the details and tap Save changes.

Deactivating stops new enrolments and removes the child from future trips. Past trips and enrolments are kept.

1. Open My children → Edit on the child’s card.
2. Tap Deactivate child profile (or Reactivate child profile).
3. Tap Save changes to apply it.

Yes, once the profile is inactive. Deactivate it first, then use Remove (the bin icon) on the child’s card and confirm.

Search the schools that use Waynkon near you.

1. Open More → Schools → Find a school.
2. Enter a City or address, or tap Choose on map.
3. Adjust Search radius if needed, then pick the school.

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Send an enrolment request from the school’s card. The school receives your children’s names and your message, then approves or rejects the request.

1. In Schools → Find a school, find the school.
2. Tap Request enrolment.
3. Choose the children and their grade, and add a message if you like.
4. Tap Request enrolment to send.

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Use the school’s card under Connected schools. The school must approve the child before transport can be assigned.

1. Open Schools → Connected schools.
2. Tap Enrol child on the school.
3. Choose the child and tap Submit.

Pending: waiting for the other side. Accepted or Active: approved and current. Rejected: declined. Suspended: paused for now. Ended: stopped by you or the school. Terminated: the driver service was ended by you or the driver. Expired: the service dates have passed. Cancelled: withdrawn before a decision.

You can cancel while it is still pending; the school or driver is notified.

1. Open Schools (or Independent drivers) → Requests.
2. Tap Cancel on the request and confirm.

End the enrolment from your child’s card. The school is notified, and past trips stay in the history.

1. Open My children.
2. Tap Enrolments on the child’s card.
3. Tap End next to the school and confirm.

Open Schools → Connected schools and tap End on the school. This ends your family’s connection with that school.

The invitation waits under Invitations, and you choose which children to enrol.

1. Open Schools → Invitations.
2. Tap Review.
3. Choose the children to enrol, then tap Accept or Decline.

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Search the drivers who publish their service in your area. Each result shows the driver’s description, bus, published contact and distance.

1. Open More → Independent drivers → Find drivers.
2. Enter a City or address, or tap Choose on map.
3. Adjust Search radius if needed.

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The driver receives your children’s names and your message, and you can follow the request while they review it.

1. In Find drivers, tap Request on the driver.
2. Under Choose children, tick the children.
3. Add a message if you like and tap Request.

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You need at least one active child in My children. Your Waynkon plan must also include direct transport with independent drivers; if it doesn’t, tap View plans to change plan.

Accept only if you recognize the driver.

1. Open Independent drivers → Invitations.
2. Tap Review.
3. Tick the children, then tap Accept or Decline.

Open Independent drivers → Connected drivers and use Pause, Resume or End on the service. The fare and its payment stay between you and the driver.

Use the Dashboard or Live tracking during the trip, or ask Waynkon “Where is the bus?”.

1. Open Dashboard, or the Tracking tab (Live tracking).
2. Or open Buses and tap Show on map on your child’s bus.

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Live tracking becomes available when one of your children is on an active trip with this bus. Outside that trip, the bus isn’t shown live.

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Last updated shows when the bus last sent its position. You also see the driver, school and trip, and a row for each of your children with their attendance, such as On board. No active trip means the bus isn’t on a trip; Live location unavailable or Offline means no recent position has arrived.

Each child’s bus appears while that child is on an active trip. Notices name the child they concern, so you always know which journey an update belongs to.

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Yes. When the driver records a pickup, drop-off or absence, you get a notice that names your child. Choose how it reaches you in Notification preferences, under Children.

Draw an area and link the bus you follow; you’re notified when it enters or leaves.

1. Open More → Geofences → Add geofence.
2. Choose Circle, Rectangle or Freehand and draw on the map.
3. Tap Next and enter an Area name.
4. Under Linked buses, choose at least one bus.
5. Tap Save.

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An area alert needs at least one bus to watch. Your children’s buses are linked by default; Save stays off if none is linked. You can only link buses you’re allowed to follow, and drawing an area never gives you access to another bus.

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Only you. You get a notice when a linked bus enters or leaves the area, and only while you can follow that bus. Nobody else sees your areas, although Waynkon support can view them when helping you.

Open Geofences and use Edit to change the name or shape, or Remove to delete the area and stop its alerts. To link different buses, delete the area and create it again with the buses you want.

Yes. Replay shows the route of past trips while your child was on board, from pickup to drop-off.

1. Open More → Replay.
2. Choose a Trip date range, such as Yesterday or Custom, and tap Show.
3. If several trips match, pick one under Choose trip.

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Replay only shows trips where the driver recorded your child’s pickup. Try another date range, and check that your child is still linked to your account and your Waynkon service is active.

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You can message your child’s school office, the driver assigned to your child’s bus, and the independent driver of an active service for your child.

1. Tap Messages at the top of the app.
2. Search your Conversations and choose a contact.
3. Type your message and tap Send.

Schools and drivers can see your name, general area, description and an approximate distance, never your children, exact address or private contacts. To hide, open My profile → Directory information and turn on Hide my profile from the directory and tap Save.

Other families never see your child. Your child’s school and driver see what they need for the trip, such as name, grade and pickup details, and only while the enrolment or service is in place.

Open More → Billing to see your plan and invoices and to pay. The transport fare is paid directly to your school or driver, not through Waynkon.

Choose School owner if you run one school. Choose Organization owner if you run several schools and want to share buses between them. Each account chooses its own Waynkon plan.

Add the school’s details and place its entrance on the map. A school owner sees My school; an organization owner sees Schools.

1. Open More → My school (or Schools).
2. Organization owners tap Add school; school owners tap Edit on the school created at registration.
3. Enter the Name, the optional School reference code, the Address, City and Country.
4. Tap Find on map or Use my current location, then click the exact school entrance.
5. Tap Save.

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The school has no point on the map yet. Trips for that school can’t start until it has one, because parents and drivers see this point as the school’s location.

1. Open the school and tap Edit.
2. Tap Find on map, then click the school entrance.
3. Tap Save.

No. A school owner account manages one school, so you edit it rather than add another. To run several schools, use an organization owner account.

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Each school has a manager. By default it is the owner; you can choose a staff member with the manager role instead.

1. Open My school (or Schools).
2. On the school, tap Change school manager.
3. Choose the person, or Owner (default), and save.

A school with no history is deleted. A school that already has trips, enrolments or other records is kept as Inactive instead, so its history stays available.

Organization owners have My organization in the Account group of the menu, next to Billing and Data usage.

1. Open More → My organization.

Add each bus once, with its capacity. Capacity is checked when a trip starts and when passengers board.

1. Open Buses.
2. Tap Add bus.
3. Enter the Name, Registration number, Model and Passenger capacity, and keep Active on.
4. Tap Save.

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Use Edit on the bus row to change its details. Remove is offered only for an inactive bus: it deletes a bus with no history, and archives a bus that already has trips, so past trips stay available.

1. Open Buses.
2. To change its details, tap Edit on the bus and save.
3. To remove a bus, turn off Active in Edit and save, then choose Remove from the bus’s menu.

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Each bus has the schools it serves and its current driver. Removing a selection ends that assignment.

1. Open Buses.
2. On the bus, tap Manage school and driver.
3. Tick the Schools served and choose the Driver (or Unassigned).
4. Save.

Yes. Tick each school under Schools served. The bus stays one bus owned by the organization and runs one trip at a time, with its capacity checked on every trip.

Most buses are tracked with the driver’s phone and the Waynkon Android app. To use a dedicated GPS tracker instead, contact Waynkon through Contact us with the bus and tracker model; the Waynkon team connects it. Until then, the bus may show Tracker not assigned.

1. Open More → Contact us → New request.

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You create the account; the person sets their own password. Nobody, including you, types their password.

1. Open More → Staff members.
2. Tap Add staff member.
3. Enter the Name, Username and, optionally, their Email. A Mobile number is required for a driver and optional for other roles.
4. Choose the Email language and the Role; for school managers, school staff and bus attendants, also choose the School. Keep Account enabled on.
5. Tap Create account.

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The role decides what a person sees and does. Common roles are Employed driver, Bus attendant, School manager and School staff. For school owners, Employed driver shows as Driver and School manager as Operations manager. A school manager in an organization can add only school staff and bus attendants.

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Yes, if you allow it. Turn on May manage guardians for this school on the staff member. They then see Schools and Parents and guardians for that school.

1. Open Staff members and edit the person.
2. Turn on May manage guardians for this school and save.

If you entered an email, they receive a welcome email with a Set my password link (valid for 7 days, usable once). If you didn’t, print a sign-in card for them. If they lost the email, use Send welcome email again on their row.

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A sign-in card is for staff without email. It carries a set-password link and its expiry date. Creating a new card ends the previous card’s link.

1. Open Staff members.
2. On the person’s row, tap Sign-in card.
3. Tap Print, or Copy link to share it another way.

Owners can’t see or set staff passwords. If the person hasn’t set a password yet, send the welcome email again or print a new sign-in card. Otherwise, they use Forgot password? on the sign-in page.

Remove access takes the person out of your school without deleting their account. Disabling the account signs them out and stops them signing in until you enable it again. For a driver, end their bus assignment first in Manage school and driver.

1. Open Staff members.
2. To take the person out of your school, tap Remove access on their row and confirm.
3. To stop them signing in, tap Edit, turn off Account enabled, confirm Disable account, and save.

Password not set: the person hasn’t opened their welcome email or sign-in card yet. Awaiting email confirmation: a new email address is waiting to be confirmed. Access paused, Disabled and Removed show that the person can’t currently work in your school.

Parents can ask to enrol their children at your school. Approving needs the parent’s full address with a map pin.

1. Open Parents and guardians → Requests.
2. Tap View to check the children and details.
3. Tap Approve or Reject.

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Invite parents by email. For someone without a Waynkon account, choose the invitation language; existing account holders receive it in their own language.

1. Open Parents and guardians → Invitations.
2. Tap Invite by email.
3. Choose the School, enter the parent’s email and Name, and pick the Invitation language.
4. Tap Invite.

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Yes, while it is still pending. Once the parent has accepted, manage the enrolment from My students instead.

1. Open Parents and guardians → Invitations.
2. On the invitation, tap Cancel invitation.

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Students travel on a bus once they are enrolled and assigned. Only buses currently assigned to that school appear in the list.

1. Open My students.
2. On the student, tap Manage.
3. Check the Grade and Status, and choose the Assigned bus.
4. Save.

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Pending: waiting for your decision. Active: enrolled. Suspended: paused for now. Expired: the agreed dates have passed. Rejected: declined. Ended: the enrolment was ended by the parent or the school. Past trips stay in the history.

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Find a driver’s published service and send a transport request, or accept an invitation from a driver. The driver keeps their own bus, business and Waynkon plan.

1. Open Independent drivers → Find drivers.
2. On the driver, tap Request.
3. Choose the School (or Organization only), the Bus, a Service name and optional Service starts and Service ends dates.
4. Add a message if you like, then tap Send.

Driver invitations appear in Independent drivers → Invitations. Review the details and tap Accept or Reject. If the driver still has to finish setting up the service, they send it for approval and you then accept it.

Yes. Either side can pause or end a service; only the school or organization can resume it. Past trips stay in the history.

1. Open Independent drivers → Connected drivers.
2. On the service, tap Pause, Resume or End.

Only while it is on a trip carrying your students. In Buses it shows Live only during runs carrying your students. The rest of the driver’s day, and their other customers, stay private.

A trip plan is a reusable route with its bus, stops and passengers. Each time it starts, a trip run records that day’s journey.

1. Open Trips → Trip plans.
2. Tap Add trip plan.
3. Enter the Trip name, choose the Bus, the Start point and the End point.
4. Tap Add passengers, then Order stops and check Show route.
5. Tap Save.

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In Trips → Trip plans, open the morning plan’s menu and tap Create return trip. Check the name and tap Create. The return trip uses the same bus and passengers, with the stops in reverse order and the start and end swapped.

No. Waynkon works it out from the stops you add. One trip can include both pickups and drop-offs.

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The driver starts the trip from their Dashboard. You follow it in Live tracking and see each run under Trips → Trip runs.

Managers can close it with End stuck trip and a Reason. Parents, the driver and the school are told. Missing attendance stays visible for follow-up.

1. Open Trips → Trip runs and open the run.
2. Tap End stuck trip, enter the Reason and confirm.

Yes. Besides the driver, owners, managers, school staff and attendants of that school can record Pickup, Drop-off or Absent from the trip’s Passenger manifest. A contracting school’s view of an independent driver’s trip is read-only.

1. Open Trips → Trip runs and open the active run.
2. Open the Passenger manifest and record each passenger.

Over capacity on a plan means it has more passengers than the bus’s Passenger capacity. “Trip not started” means the run would exceed it; review the passenger list or the bus. “No free seats” means the bus is full until completed drop-offs are recorded.

A geofence drawn by your school or organization notifies only its managers who can manage geofences, and only while they can follow the selected bus. Each person’s Geofences notification settings decide how the notice reaches them.

1. Open Geofences → Add geofence.
2. Draw the area, tap Next, name it and link at least one bus.
3. Tap Save.

Each person chooses their own notices. Types include Students, Trips, Geofences, Safety, Buses and tracking, Messages, Administrative and Transport services. In-app and push are on by default; email and SMS are off.

1. Tap the bell → Notifications → Notification preferences.
2. Switch each type on or off, then tap its arrow to choose In-app, Push, Email or SMS.

Data usage shows the internet data Waynkon used for your organization (Organization total) for Today, This month or Last 30 days, split by activity such as live trips and maps. Use Download CSV to keep a copy. In a web browser some rows show Not measured.

1. Open More → Data usage.

Use Replay to see the route your buses took in a past period.

1. Open More → Replay.
2. Choose the Bus and the period, then tap Show.
3. If several trips match, pick one in Choose trip, then play it.

Open Live tracking to see your buses on the map during their trips, with the time of each position update. The Dashboard sums up the trips that are running.

In Billing. See the Billing and plans questions for plan changes, invoices and payments.

1. Open More → Billing.

Your bus details are used for trips and capacity checks. When the bus name, registration number and passenger capacity are filled in, the bus shows Ready; otherwise it shows Details needed.

1. Open My bus.
2. Fill in Bus name, Registration number and Passenger capacity; Model is optional.
3. Tap Save changes.

My profile is your private account: your name, email, password and address. My services is your public listing, the one families and schools see when they search for a driver.

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They search by area, so tell Waynkon where you operate in My services.

1. Open More → My services.
2. Under Discovery details, enter a Service name and About your services.
3. Add a public business email or phone if you want to be contacted directly (optional).
4. Under Service area, set the city, region and country, the Service radius (km) (1 to 500 km) and the Service location.
5. Tap Save changes.

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Yes. In My services, turn on Hide my profile from the directory and save. You can still invite families and schools yourself.

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The parent is notified of your decision. Once you approve, their children appear in My passengers.

1. Open More → Parents and guardians → Requests.
2. Check the parent and the children in the request.
3. Tap Approve or Reject.

The invitation stays pending until the parent accepts it. A parent who already has a Waynkon account receives it in their own language.

1. Open Parents and guardians → Invitations → Invite by email.
2. Enter the parent’s email and name.
3. Choose the Invitation language: English, French or Arabic.
4. Tap Invite.

The school accepts or rejects your invitation. You keep your own bus, business and Waynkon plan.

1. Open More → Schools → Find a school.
2. Search by city or address, or tap Choose on map.
3. Tap Invite on the school, complete Invite an organization and send it.

Open Schools, check the school, the bus and the service dates, then tap Accept or Reject. Some services need one more step, Send for approval, before the school confirms them.

Yes. Open the connected parent or school and tap Pause or End. Only your customer can resume a paused service. Completed trip history is kept.

Only its own students on your trips, and your bus live only while a trip carrying its students is running. Your other customers and the rest of your day stay private.

My passengers lists everyone enrolled with you; use the Enrolment source filter to show Direct enrolment (families) or School enrolment. Trip passengers shows the passengers of the trip you are running now, for attendance.

A trip plan is reusable: start it whenever the run begins.

1. Open Trips → Trip plans → Add trip plan.
2. Enter a trip name and choose your bus, the start point and the end point.
3. Tap Add passengers, choose them, then Done.
4. Use Order stops to set the stop order, and Show route to check it.
5. Tap Save.

In Trips → Trip plans, open the plan’s menu and tap Create return trip. Check the name and tap Create. Waynkon keeps the bus and passengers, reverses the stops and swaps the start and end points.

Your location is shared while the trip runs. Trips are started from the Dashboard.

1. Allow location for Waynkon on your phone while you are parked.
2. Open Dashboard and tap Start live trip.
3. In Choose a trip, pick the trip, allow precise location if asked, and tap Start trip.

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Each family gets a notice for their own child. A drop-off needs a pickup first. If you marked someone absent by mistake, you can still record their pickup.

1. When the bus is safely stopped, open Trip passengers.
2. Tap Pickup when a passenger boards.
3. Tap Drop-off when they leave the bus.
4. Tap Absent if they don’t come.

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Tap End trip. If the trip will continue, choose Pause trip instead, and later Resume trip. Before you end it, the dialog reminds you to check Trip passengers: ending the trip doesn’t confirm any pickup or drop-off, and missing confirmations stay visible.

Waynkon checks your bus capacity. If the trip doesn’t start, its passenger list is larger than the Passenger capacity: review the list or the capacity in My bus. If there are no free seats, the bus is full: record any completed drop-offs first.

No. You agree the fare and payment directly with your customers. Your Waynkon plan, in Billing, is separate.

Yes, you can play back the route of your own bus.

1. Open More → Replay.
2. Choose the period, then tap Show.
3. If several trips match, pick one under Choose trip.

Yes. You are notified when your bus enters or leaves the area.

1. Open More → Geofences → Add geofence.
2. Draw a circle, a rectangle or a free shape, then tap Next.
3. Name the area, link your bus and tap Save.

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Your school or organization creates your account. Open the link in your welcome email, or the link on the sign-in card you were given. The link works once and for 7 days.

1. Open the link and choose your password, then tap Set password.
2. Sign in with your Username or email and the new password.

The link may have expired or already been used. Ask whoever added your account to send the welcome email again or give you a new sign-in card.

Your employer can’t see or set your password. Reset it yourself from the sign-in page.

1. On the sign-in page, tap Forgot password?.
2. Enter your email and follow the link you receive.

Your Dashboard shows your Assigned bus, the Current trip, Location sharing, GPS status and the passengers on the current trip. If it says No bus is assigned, ask your school or organization to assign you a bus.

Prepare the phone before you drive, then start from the Dashboard.

1. Open Dashboard and tap Start live trip.
2. In Choose a trip, pick the trip.
3. Allow precise location if asked, then tap Start trip.

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Your phone shares the bus position during the trip. Allow precise location for Waynkon. On Android, a notice “Sharing trip location” stays visible while sharing continues with the screen locked.

Record each passenger when the bus is safely stopped. A drop-off needs a pickup first. Parents are notified of each record.

1. Open Trip passengers (attendants: open the trip’s Passenger manifest).
2. On the passenger, tap Pickup, Drop-off or Absent.

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There is no undo. A passenger marked Absent can still be picked up afterwards. For any other mistake, tell your school so they can follow up with the family.

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Tap End trip. The dialog lets you Pause trip if the journey continues later, or end it. It always shows this reminder: “Check Trip passengers before completing. You can complete with unresolved attendance, but completion does not confirm any pickup or drop-off. Missing confirmations will remain visible in the completed manifest. Pause instead if the trip is continuing.” Use Resume trip to continue a paused trip.

A bus runs one trip at a time. If a trip is paused with passengers still on board, you see: “Resume the paused trip before starting another trip.” Resume and finish it first.

No. My bus is read-only for employed drivers: your school or organization manages the bus. Tell them if a detail is wrong.

Drivers see their assigned bus, trips and passengers, with the guardian details needed for the trip, plus Replay and Data usage. They don’t see the buses list, students, parents, staff or billing. Attendants see Dashboard, Live tracking, Buses, Trips and Replay, and parent pages only if their school allows it.

Use Messages (the chat icon at the top) to reach the people your role allows, such as your school office. Don’t read or send messages while driving.

No. Your account comes from your school or organization, and your access follows your current assignment. There is nothing to pay.

Attendants without a bus or trip assignment don’t receive bus movement notices by default. You can still choose your other notices in Notification preferences.

Tap the bell at the top of the app to open Notifications. Tapping a notice marks it read and opens the page it’s about.

In Notifications, tap Mark all as read, or open the menu and tap Clear to empty the list. To see cleared notices again, turn on Include cleared notices.

Each notice type has its own switch.

1. Tap your name → Preferences → Notification preferences (or the settings icon in Notifications).
2. Turn each type on or off.
3. Tap the arrow on a type, then Notify on to choose its detailed events, and tap Done.

Depending on your role: Children (or Students), Trips, Buses and tracking, Geofences, Safety, Messages, Administrative (such as billing) and Transport services (requests, invitations and services).

Open Notification preferences, tap the arrow on a type and choose In-app, Push, Email or SMS. Email needs an email address on your account and SMS a phone number. A channel marked Requires service setup isn’t available for your account.

By default, notices arrive in the app and as phone notifications. Email and SMS are off until you turn them on in Notification preferences.

Yes. Turn on Automatic spoken notifications and each notice is read aloud in your language, also while the Android app is in the background or the phone is locked. On the web, the setting applies to that browser.

1. Tap your name → Preferences → Notification preferences.
2. Turn on Automatic spoken notifications.

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In Notification preferences, tap Test voice. You should hear “Waynkon spoken alerts are ready on this device.” If the device can’t speak, the app says voice playback isn’t available on it.

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Spoken notifications follow your phone’s media volume, so raise the media volume, not only the ringtone. If your phone shows a separate accessibility volume (for example with TalkBack on), raise that too. Then check that Waynkon may send notifications, that battery saving isn’t restricting it, and tap Test voice.

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Waynkon has no quiet-hours setting. Turn off Automatic spoken notifications, switch off a type or channel in Notification preferences, or use your phone’s Do Not Disturb mode.

In Notification preferences, Live tracking sounds lets you choose short beeps for safety alerts and bus events. They play only while Waynkon is open.

Attendants without a bus or trip assignment don’t receive bus movement notices by default. Ask your school to assign you to a bus or trip if you need them.

Yes. By default you get reminders 48 and 24 hours before the due date, and a notice on the due date, under Administrative.

In the language saved on your account. Change it with the Language selector at the top of the app; new notices then use that language.

Each parent or guardian, school, organization and independent driver chooses and pays for their own plan. Employed drivers and attendants don’t pay: they use their employer’s account.

No. The fare is agreed and paid directly between families, schools and drivers. A new enrolment doesn’t create a Waynkon charge on its own.

Your Current plan and its status, your Outstanding balance, your renewal or trial end date and your usage, followed by Invoices, Payments, Statement of account and Payment requests.

1. Open Billing from the menu (on a phone, under More).

Your school or organization plan is in Billing. Your parent plan has its own entry, My billing.

The change takes effect at your next renewal. There is no charge today and no partial-period adjustment. To undo it before then, tap Cancel scheduled change.

1. Open Billing → Change plan.
2. Under New plan, tap Choose a plan and select the plan.
3. Tap Schedule change.

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Yes. Use Change plan and choose the monthly or annual offer. The new billing period starts at your next renewal.

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All your existing records are kept. If your usage is above the new plan’s limits, you can’t add more until it fits.

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Plan changes are not available while service is suspended. Pay the overdue invoices first; once service is restored, you can change plan again.

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Each plan shows its trial at sign-up, in days or months. The trial starts when you register, and the prices shown apply when you renew after it. Billing shows when your trial ends.

Each invoice in Billing shows its Due date, or Due on receipt. The reminders Waynkon sends you repeat it.

Yes. By default you get a payment reminder 48 hours and 24 hours before the due date, and a notice on the due date, in your own language. They arrive in the app, on your phone and by email, following your notification settings.

The methods you see depend on your account. Bank transfer appears when your invoice currency matches the bank account.

1. Open Billing → Invoices → Pay.
2. Choose a payment method: Whish Me transfer, Bank transfer or Cash.
3. Enter the payer name and the reference (for transfers, also the transfer date; for cash, the Receipt reference).
4. For Whish Me and bank transfers, tap Choose receipt and add the receipt (JPEG, PNG or PDF, up to 5 MB).
5. Tap Submit for verification.

Submitting a receipt creates a payment request with the status Pending. Waynkon checks that the funds arrived, then applies the payment and the invoice shows Paid. Follow it under Payment requests.

No. While a payment request is pending, your service is not suspended. Your plan may show Payment overdue until the request is approved or rejected.

Yes. Each invoice has one payment request under review at a time. Cancelling it doesn’t reverse a payment or change the invoice balance.

1. Open Billing → Payment requests → Cancel request.
2. Pay the invoice again with the correct details.

Issued: waiting for payment. Partially paid: part of it has been applied. Paid: settled. Overdue: past its due date. Void: cancelled and not payable.

Trial active and Active: your service is running. Payment overdue: an invoice is past due and the grace period is running. Suspended: the grace period ended with an amount unpaid. Needs attention: read the notice in Billing. Expired and Cancelled: the plan has ended; contact Waynkon to start again.

Service is suspended when overdue invoices are still unpaid after the grace period. Pay the overdue invoices from Billing; your service is restored once your payment is approved.

Net account credit is an amount held on your account. It is separate from payments applied to specific invoices, so an invoice can still be overdue while you have credit. Check the invoice, or contact Waynkon if something looks wrong.

In Invoices, tap Download to save it, or Email invoice to send it by email.

Data usage shows the internet data Waynkon used for your account, for today or this month, by activity, and lets you Download CSV. In a web browser some rows show “Not measured”, because a browser can’t measure them.

You can change it at any time from your profile.

1. Open My profile.
2. Type your new password in New password (optional).
3. Tap Save.

Your current email keeps working until you confirm the new one. The confirmation link is valid for 24 hours.

1. Open My profile, change Email and tap Save.
2. Open the link sent to the new address and tap Confirm this email.
3. Not received? Use Send the link again, or Cancel change to keep your current email.

An email verified through Google or Microsoft sign-in can’t be changed in Waynkon. Contact Waynkon support through Contact us if you need help.

Two-step sign-in is optional. When Sign-in security appears on your profile, you can add a code from an authenticator app to every sign-in.

1. Open My profile → Sign-in security.
2. Tap Generate sign-in security key.
3. Add the key to your authenticator app, then tap Save.
4. From then on, enter the One-time Password Code from the app when you sign in.

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In My profile → Sign-in security, tap Remove and save to turn it off, or generate a new key for your new phone. If a correct code is refused, or you can no longer open your authenticator app, contact Waynkon support at info@waynkon.com.

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Only an account that hasn’t been used yet can be deleted, and deletion can’t be undone. Transport records, linked accounts or billing history prevent deletion; the page lists the reasons.

1. Open My profile → Delete Account.
2. Type the value shown into Confirm account.
3. Confirm the deletion.

Records that already have history, such as a school, a bus or a child profile, are kept as Inactive instead of being deleted, so past trips stay intact. Your own account can’t be archived; only an unused account can be deleted. School and organization owners can switch off a staff account with Account enabled in Staff members.

Schools and drivers searching nearby see your name, area, description and an approximate distance, never your children, exact address or private contacts. To stay out of search, turn on Hide my profile from the directory under Directory information in My profile (independent drivers: in My services), then save.

No. Each family sees only its own children’s journeys, and Ask Waynkon follows the same rule. A school or driver sees your children only once you’ve connected with them, and staff see only what their role needs.

Parents see a bus while one of their children is on an active trip with it. Schools and organizations see their own buses. A school that contracts an independent driver sees that bus only during trips carrying its students; the rest of the driver’s day stays private.

Only the account that drew the area: you, or the managers of your school or organization who can manage geofences. Waynkon support can see areas when helping with an issue. Drawing an area never gives access to a bus.

Yes. Finished trips stay available in Replay to the people allowed to see them, even after live tracking ends. Parents see only the time their child was on board. The privacy policy explains how long information is kept.

Your account is used on one device at a time. Signing in somewhere else ends the session here. Sign in again to use this device. If you didn’t sign in elsewhere, change your password.

Never type passwords or payment details into a message or a question; Waynkon never needs them. Avoid medical or other sensitive details too, and don’t share your login with anyone.

Read the privacy policy on this website for what information Waynkon handles and your rights. For a question or request about your data, use Contact us in the app, or write to info@waynkon.com.

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No. The driver’s phone with the Waynkon Android app shares the bus location during the trip. A dedicated GPS tracker is optional.

With the Waynkon Android app, yes: during a trip it shows the notice Sharing trip location and keeps sharing with the screen locked or another app open. In a web browser, keep the Waynkon page open, because browsers can pause location in the background.

Waynkon needs precise location to start a live trip. Allow it before you set off, while parked. If Waynkon says location access is blocked or location services are off, turn location on in the phone settings and allow it for Waynkon (or for the site in your browser).

It can. If updates stop when the phone is locked, check the phone’s battery settings and let Waynkon run without restrictions, then do a short test trip and ask someone following the bus to confirm the updates arrive.

GPS works best outdoors with a clear view of the sky. Indoors, in tunnels or with a weak connection, updates can be late or approximate. Each position shows its Last updated time.

Yes, as an option. Contact Waynkon with your tracker model first, because not every model is supported. Waynkon connects the tracker to your bus; it can’t be changed during a trip.

There is no iPhone app. On iPhone, use Waynkon in the browser. The Waynkon Android app is in Google Play testing.

The sign-in page shows the Web build and, in the Android app, the App version and Build. Once signed in, open Preferences → About Waynkon. Include these details when you contact support.

When a new version is ready, Waynkon shows a message with Install update. Save your changes and finish or pause any live trip first, then tap it. The Android app updates through Google Play.

The bus appears only during an active trip you are allowed to follow, and while its phone or tracker is sending a position. Parents see it when one of their children is on an active trip with that bus. If the trip is running, the driver’s phone may have lost signal or location access.

Check Last updated on the bus card. If that time is old, the bus hasn’t sent a new position: a weak signal, a lost connection, battery settings or location permission can delay updates. An old position doesn’t mean the bus has stopped there.

Waynkon hasn’t heard from the bus’s phone or tracker recently. It usually comes back when the connection returns. If it stays offline during a trip, contact the driver or the school.

Your notices still appear in the app under the bell.

1. Sign in to Waynkon on that phone.
2. Allow notifications for Waynkon in the phone settings.
3. Open Preferences → Notification preferences and check that the notification type is on and Push is selected.
4. Make sure battery saving isn’t restricting Waynkon.

If you see “Voice playback is not available on this device.”, this device can’t read alerts aloud. On the web, the setting applies to that browser only.

1. Open Preferences → Notification preferences.
2. Turn on Automatic spoken notifications.
3. Tap Test voice.
4. Turn up the phone’s media volume (and the accessibility volume, if your phone shows one), not only the ringtone.

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Check the username or email and the password. If you forgot your password, tap Forgot password? on the sign-in page and follow the email. After several attempts, Waynkon asks you to wait a few seconds before trying again.

If you have just registered, open the verification link we emailed you. Otherwise the account is disabled or has expired: staff should ask their school or organization, and everyone else should contact Waynkon support.

Enter the current code from your authenticator app; codes change every 30 seconds, so make sure your phone’s time is set automatically. If a correct code is still refused, contact Waynkon support.

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Check your internet connection, then try again.

A Waynkon account can be signed in on one device at a time, so signing in on another device ends the session here: sign in again to use this device. Sessions also end after a while; sign in again and Waynkon takes you back to the page you were on.

Save your work and finish or pause any live trip, then tap Install update. The page reloads with the new version.

Trips for that school can’t start until its entrance is pinned. Edit the school, tap Find on map or Use my current location, then click the school entrance on the map and save.

Your school or organization hasn’t assigned you to a bus, or the assignment has ended. Ask them to assign you to your bus.

A bus runs one trip at a time. Open the paused trip, tap Resume trip and complete it. If a trip was left running by mistake, your school manager can end it with End stuck trip.

Ask Waynkon opens only pages your account can use. Staff access is set by your school or organization: ask them if you need it.

There is a fair usage allowance for questions. Try again later; the rest of the app works as usual.

Waynkon is checking that the funds arrived. Your service continues while it is pending, and the invoice shows Paid once it is approved. See Billing and plans.

Overdue invoices were still unpaid after the grace period. Pay them from Billing; your service is restored once the payment is approved. See Billing and plans.

In Billing → Invoices, each invoice shows its due date. Reminders arrive before it.

Follow your request and reply in My requests. You can send up to five new requests an hour. Never send passwords or payment details.

1. Open Contact us, at the bottom of the menu or under More.
2. Tap New request.
3. Choose a topic, write your message and add a screenshot if it helps (PDF, JPG or PNG, up to 10 MB).
4. Tap Create request.

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What you were doing, what happened, roughly when, your device or browser, and the version shown on the sign-in page. A screenshot helps. Never include passwords, payment details or private details about a child.

Ask your school or driver about routes, pickup times and their transport service. Ask Waynkon about your account, your Waynkon plan and app problems.